Privacy Policy | Gokong Casino

About this Privacy Policy

This policy applies to personal information connected with your use of the Gokong Casino website and related online services. Personal information is information that identifies you, or that can reasonably be linked with you. The type and amount of information handled will depend on how you use the website, the services you request and the checks that may be required.

By using the website, opening an account or communicating with us, you acknowledge that information may be handled as described in this policy. Some information is needed to provide the requested service. Other information may be handled because it is necessary for security, responsible operation, customer support, fraud prevention or compliance with legal requirements.

This policy is intended to provide clear general information. Specific notices may also appear at the point where information is collected, such as during registration, verification, payment processing or the management of cookies. Those notices may explain additional details relevant to a particular activity.

Information we may handle

Depending on your activities and interactions with the website, Gokong Casino may handle the following categories of information:

Account details, such as your name, date of birth, contact information, login details, account preferences and records of activity connected with your account.
Identity and verification information, which may include documents or information used to confirm your identity, age, location or eligibility to use the services.
Payment and transaction records, including deposits, withdrawals, wagers, gaming activity, payment method details and related financial records. Payment information may be processed through specialist payment providers.
Communications and support information, such as messages, enquiries, complaints, feedback and records needed to respond to you or manage your account.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, general location information and information about how you use the website.
Cookie and similar technology data, including information about visits, pages viewed, preferences, session activity and interactions with website features.
Information received from service providers or other lawful sources where it is needed for identity checks, payment processing, security, fraud prevention or account management.

Please avoid sending unnecessary sensitive information through general support channels. When information is requested for verification or another specific purpose, provide only information that is accurate, current and relevant to that request.

Why information is used

Information may be used for the following purposes:

To create, maintain and administer your account and provide access to available website services.
To process deposits, withdrawals and other transactions, and to maintain accurate account and transaction records.
To confirm identity, age and account information, and to complete verification checks where required.
To prevent, detect and investigate fraud, account misuse, money laundering, security incidents and other prohibited or suspicious activity.
To provide customer support, answer enquiries, investigate complaints and communicate about your account or requested services.
To operate, maintain, test and improve the website, its features, performance, security and user experience.
To understand general website usage, analyse activity and produce statistics, usually using aggregated or de-identified information where appropriate.
To send service communications, including messages about account activity, security, transactions, changes to services or important information.
To send promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies. You can withdraw consent to marketing at any time.
To meet legal, regulatory, tax, accounting, court, law enforcement and other official requirements that apply to the operation of an online gambling service.

Where information is no longer needed for one purpose, it may still be used for another permitted purpose, such as security, dispute management, record keeping or compliance. We aim to collect and use information that is relevant to these purposes and not use it in ways that are inconsistent with the reason it was collected, unless permitted or required.

Cookies, sharing, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, improve performance, understand website usage and assist with security. Some cookies may be placed by service providers that help operate particular website features. Cookies may be session-based and expire when you close your browser, or remain for longer to remember settings or recognise a returning device.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may require you to enter information again. Browser controls can also vary between devices, so check the settings for the browser you use.

Sharing information

Information may be shared with trusted service providers that help deliver the website and its services. These may include payment processors, identity and verification providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. Providers should receive information only as needed for their role and may be required to protect it.

Information may also be disclosed where necessary to protect users, the website or the integrity of gaming services; to investigate suspected fraud or unlawful activity; to enforce applicable terms; or to respond to a valid legal, regulatory, court or government request. We do not treat personal information as a product to be sold for unrelated purposes.

Security and retention

Reasonable technical, administrative and organisational measures may be used to protect information from unauthorised access, alteration, loss, misuse or disclosure. No online system can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support promptly if you believe your account has been compromised.

Information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to technical and legal considerations.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security needs or records that must be retained.

Access: you may ask for information about the personal information held about you and, where appropriate, request a copy.
Correction: you may ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: you may ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
Marketing consent: you may withdraw consent to promotional or marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly.

To exercise your rights, ask a privacy question or request help with your personal information, email support@gokongcasino.win. Please explain your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where disclosure or deletion could affect account security.

We will review and respond to privacy requests within a reasonable timeframe. If a request cannot be completed in full, we will explain the relevant reason where appropriate. Withdrawing marketing consent does not affect service messages that are necessary for your account, transactions, security or other operational purposes.

This policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will apply when published on the website. We encourage players to review this page periodically so they remain aware of how information may be handled.