Responsible Gaming

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other outcomes that cannot be controlled by a player. Previous results do not predict future results, and a losing run does not mean that a win is due. Avoid chasing losses or increasing your bets to try to recover money.

Before opening a game or placing a wager, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment. Only gamble with money that you can afford to lose after essential expenses, savings and other financial commitments have been covered. Never use borrowed money, rent money, household funds or money needed for bills to gamble.

• Set a budget for gambling and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Do not gamble when you are upset, stressed, tired or affected by alcohol or other drugs.
• Do not chase losses or borrow money to continue gambling.
• Keep gambling separate from important financial decisions.
• Remember that gambling outcomes are random or uncertain and cannot be guaranteed.
• Stop playing when your planned time or budget has been reached.

It can also help to keep a record of your deposits, wagers, wins and losses. Reviewing your activity can make your gambling patterns easier to understand. If you notice that gambling is taking more time, money or attention than planned, stop playing and consider using the available account controls or seeking support.

Use account controls and breaks

Gokong Casino may provide tools designed to help players manage their gambling. Depending on the account and the features available, these tools may include deposit limits, wagering limits, loss limits, session reminders, time-outs or self-exclusion. Check your account settings and the applicable terms to understand which controls are available and how they operate.

Set limits before you play

A limit is most useful when it is chosen before gambling begins. Consider setting a daily, weekly or monthly amount that you will not exceed. You can also decide how long a session may last. A limit should reflect your personal circumstances and should never be increased simply because you have lost money or want to keep playing.

Take a time-out

If you need space from gambling, a time-out can prevent access for a chosen period where that feature is available. Use a time-out as soon as you feel that your play is becoming difficult to manage. During a break, avoid opening another account or using a different service to continue gambling.

Consider self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling for a longer period. It is a voluntary request to restrict or close access to gambling services, subject to the process and terms that apply. If you choose self-exclusion, do not try to work around the restriction. Remove gambling applications or saved payment methods where appropriate, and tell a trusted person so they can support your decision.

Account controls are helpful, but they are not a substitute for personal support. If a limit is not working or you are repeatedly trying to bypass it, stop gambling and contact a suitable gambling support service or qualified professional.

Recognise signs of gambling harm

Gambling can become harmful when it affects your finances, relationships, work, study, health or daily responsibilities. Harm can develop gradually, and you do not need to wait for a crisis before asking for help. A concern from a family member or friend can also be a useful reason to review your gambling.

Possible warning signs

• Spending more money or time gambling than you intended.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Feeling restless, irritable or uncomfortable when trying to stop.
• Chasing losses or believing that a big win will solve financial problems.
• Hiding gambling activity, losses or account transactions from people close to you.
• Borrowing money, selling possessions or missing bills because of gambling.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Arguing with family, friends or colleagues because of gambling.
• Neglecting work, study, sleep, health or other responsibilities.
• Trying to stop or cut back several times without being able to do so.

If any of these signs apply to you, stop playing and take practical steps. Log out of your account, apply a time-out or self-exclusion where available, review your finances and speak honestly with someone you trust. Do not try to solve gambling-related debt by gambling more. If you feel unsafe or are experiencing an immediate crisis, contact emergency services or an appropriate crisis support service in your area.

You can also seek confidential assistance from a gambling support service, financial counsellor, psychologist, counsellor, doctor or other qualified health professional. Support may be available for people who gamble as well as for family members and friends affected by someone else’s gambling.

Protect yourself and others

Age and access

Gambling is only for people who meet the applicable legal age requirements. Do not allow a person under the legal gambling age to use your account, payment method or device to gamble. Keep account credentials private and use appropriate security settings on shared devices. If you believe another person has accessed your account, stop using it and contact the casino through the available support channel.

Financial awareness

Review your account activity and payment records regularly. Make sure deposits and withdrawals are made through permitted methods in your own name, where required by the applicable account rules. Do not let another person fund your gambling or ask someone else to manage your account. If gambling is affecting household finances, speak with a financial counsellor and consider restricting access to money used for gambling.

Marketing and personal choices

You can choose not to engage with gambling advertising or promotional messages. Use the communication preferences available in your account where applicable. Promotional offers should never be treated as a reason to gamble beyond your budget, and accepting an offer does not change the importance of setting limits or taking breaks.

Getting help

Asking for help is a responsible decision, not a failure. Talk to a trusted family member, friend, doctor, psychologist, counsellor or gambling support professional. They can help you understand your options, make a plan and address related concerns such as stress, debt or relationship difficulties. If you are supporting someone else, avoid lending money for gambling, encourage professional assistance and protect your own wellbeing.

For questions about available account controls, use the support options shown on the Gokong Casino website. This page provides general information only and does not replace professional financial, medical or legal advice. The responsible approach is to gamble within your limits, stop when gambling is no longer enjoyable or manageable, and seek support early.