Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Gokong Casino in relation to your use of the website and associated gambling services. They apply to all visitors, registered customers and other users of the website. If you do not agree with these Terms, you must not register, deposit funds, place wagers or otherwise use the services.

Gokong Casino may publish additional rules for individual games, competitions, promotions, payment methods or other features. Those rules form part of these Terms when they are made available to you. If an additional rule conflicts with a general provision, the rule relating specifically to that game, promotion or feature may apply to the extent of the conflict.

You are responsible for reading the current version of these Terms before using the website. Gokong Casino may update, replace or amend these Terms when reasonably required, including to reflect changes to the services, technology, business practices or applicable legal requirements. Continued use of the website after an update means that you accept the revised Terms.

• You must use the website only for lawful purposes and in accordance with these Terms.
• You must provide information that is accurate, complete and kept up to date.
• You must not use the website if doing so would breach a law or restriction that applies to you.
• You must not allow another person to use your account or use another person’s account.
• You must follow any instructions, notices and game-specific rules displayed on the website.

2. Eligibility and account responsibilities

You may use the gambling services only if you are legally permitted to do so in the place where you are located. You must meet the applicable minimum age requirement and satisfy any other eligibility conditions that apply to online gambling. You are responsible for checking the laws that apply to you before registering or playing. Access to the website does not mean that gambling is lawful for every person or in every location.

When opening an account, you may be asked to provide personal and identification information. Information must be truthful and must belong to you. Gokong Casino may carry out reasonable verification checks before, during or after account registration. These checks may be required to confirm your age, identity, location, payment ownership or compliance with legal and operational requirements.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your login details have been lost, disclosed or used without permission, you should stop using the account and notify Gokong Casino through the available support channel. You must not attempt to bypass security controls, access another account, interfere with the website or use automated tools to gain an unfair advantage.

Only one personal account may be used by each customer unless Gokong Casino expressly permits otherwise. Duplicate, linked or misleading accounts may be reviewed and may be closed where appropriate. If an account is closed, restricted or placed under review, you must not create or use another account to avoid that action.

1. Register using your own details and provide documents when reasonably requested.
2. Keep account information current, including contact and payment information.
3. Protect passwords and other security credentials from unauthorised access.
4. Use only payment methods that you are authorised to use.
5. Tell Gokong Casino promptly if you identify suspicious activity or an account error.

3. Games, wagers and transactions

Games and wagers are provided subject to the rules shown on the website. Before placing a wager, you should check the relevant game information, stake amount, available options and any applicable restrictions. A wager may generally be accepted only when the website confirms it through its systems. If a technical, display or processing error affects a wager, Gokong Casino may review the relevant transaction and take an appropriate corrective action in accordance with applicable rules and law.

You are responsible for checking that a wager has been placed correctly before leaving the relevant game or transaction screen. Once a wager has been accepted, it may not be changed or cancelled unless the applicable game rules or legal requirements allow this. Gokong Casino is not responsible for a customer’s failure to review a wager, provided the service was operated in accordance with the applicable rules.

Deposits and withdrawals are subject to the payment methods and instructions made available on the website. You may be required to verify the ownership and source of funds connected with a payment method. A transaction may be delayed, declined, reversed or restricted where this is necessary for verification, security, fraud prevention, responsible gambling, legal compliance or technical reasons.

You must not use funds obtained unlawfully, funds belonging to another person without authorisation, or a payment method that you are not entitled to use. You should review any transaction details before confirming a deposit or withdrawal. Applicable conditions, minimums, maximums, processing arrangements or charges will be shown where relevant and may vary by payment method or customer circumstances.

Any displayed balance is an account record and does not create a promise that funds can be used in circumstances where an account is restricted, information cannot be verified, a transaction is reversed or a legal requirement prevents payment. Where an obvious error, technical issue or unauthorised activity affects an account balance, Gokong Casino may correct the record and investigate the circumstances.

• Do not deposit more than you can afford to lose.
• Do not attempt to use gambling services to conceal, transfer or legitimise unlawful funds.
• Do not reverse, dispute or interfere with a legitimate payment without a proper reason.
• Keep records of your transactions and contact support if a payment does not appear as expected.
• Accept that checks may be required before certain account actions can be completed.

4. Promotions, responsible gambling and prohibited conduct

Promotions, offers, rewards and bonuses may be subject to separate promotional terms. Those terms should be read before an offer is accepted or used. They may explain eligibility, qualifying activities, expiry, wagering requirements, excluded games, maximum values, withdrawal conditions and other limits. If you do not satisfy the relevant promotional terms, an offer or associated benefit may be withheld, adjusted or removed where permitted.

Gokong Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to earn income or solve financial difficulties. You should set a budget and time limit before playing and avoid chasing losses. Do not gamble when affected by alcohol, medication, strong emotions or any other condition that may affect your judgement.

Tools or procedures for managing gambling may be available through the website. These may include deposit controls, activity information, time reminders, account breaks or self-exclusion options, subject to the features available in your location. A request to restrict or close an account should be made before you continue to use the services. You must not ask another person to place wagers for you while a restriction applies.

You must not engage in dishonest, abusive, manipulative or unlawful conduct. Prohibited conduct includes using software or devices to interfere with games, exploiting a vulnerability, colluding with other users, submitting false information, attempting to manipulate outcomes, abusing an offer, using stolen payment details or creating accounts to evade a restriction. Gokong Casino may investigate suspected misconduct and may take action that is reasonably necessary to protect customers, the service and the integrity of games.

• Play only when you are in control and able to make clear decisions.
• Never chase losses by increasing stakes beyond your planned budget.
• Use available account management and gambling break features when needed.
• Seek independent assistance if gambling is causing stress, financial difficulty or conflict.
• Report suspected fraud, underage gambling or technical manipulation through the available support options.

5. Privacy, suspension and legal information

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide the services, maintain accounts, process transactions, verify identity and age, prevent fraud, meet legal obligations, improve the website and support responsible gambling. You should review the privacy information provided on the website to understand how information is collected, stored, used and disclosed.

Gokong Casino may suspend, restrict or close an account where this is reasonably necessary, including if you breach these Terms, fail a verification check, provide inaccurate information, use the service unlawfully, create a security risk, show signs of prohibited conduct or where continued access is not permitted. An account may also be restricted for responsible gambling or operational reasons. Where appropriate and legally permitted, you may be given information about the action and any available review process.

If an account is closed or suspended, you must not continue to access the services or open another account to avoid the restriction. Any account balance or transaction connected with the account may be reviewed before an outcome is reached. The handling of any remaining funds will depend on the circumstances, applicable law, verification results and the relevant account or transaction rules.

The website and its content are provided subject to availability. Gokong Casino does not promise that the website will always be uninterrupted, error-free, secure or available on every device or network. To the extent permitted by law, Gokong Casino is not responsible for losses caused by events outside its reasonable control, including internet failures, device problems, communications outages, malicious activity, maintenance, software faults or changes in legal requirements.

Nothing in these Terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, you agree to use the website at your own risk and to follow all reasonable security and account instructions. If part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms are intended to be read with the laws and mandatory consumer protections that apply to your use of the services in Australia. Any dispute should first be raised through the available support or complaints process so that it can be reviewed. The relevant version of these Terms is the version published on the website at the time of your use, unless a different version is required to apply by law.

For questions about these Terms, an account, a transaction, a promotion or responsible gambling options, please use the support and help features available on the Gokong Casino website. Keep a copy of these Terms for your records and check the website periodically for updates.